Activity Forums Salesforce® Discussions How does support process works in Salesforce?

  • Anuj

    Member
    September 25, 2020 at 12:49 pm

    Support Process is only for the "Status" pick list. The pick list values available in the status of a case record type determine a support process. It is only a business relevant feature as the status field is the most process-specific field on a case.

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