• #15979
    Salesforce | Mohit Mohit #427
    Forcetalks

    How can we prevent the assignment of case to the user who is not currently logged in salesforce?

    Hi All,

    How can we prevent the assignment of case to the user who is not currently logged in salesforce?

    Please give suggestion.

     

    #16693
    Salesforce | PRANAV PRANAV #14
    Forcetalks

    Hi Mohit,

    You can prevent the assignment of case to the user who is not currently logged in salesforce by Creating a formula field in the case that assign value of Current user id .
    Then in the case assignment rule use the formula
    ($User.Id== formula field in case )

    Create rule for each user with same formula.

    Hope this helps you.

    Thanks

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