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How can a knowledge base article be searched in Salesforce?
How can a knowledge base article be searched in Salesforce?
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1 Reply
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internal Salesforce users to access Knowledge from inside any App through the Knowledge Tab. This grants users the ability to search for relevant articles specific to any issue or query that they may be having. As you can see from the below screenshot you can see and filter various bits of information such as the category, sub category and status of the articles.
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