MemberSeptember 25, 2018 at 12:50 pm
Explain the customization in Salesforce Service Cloud.
MemberSeptember 26, 2018 at 6:32 am
Salesforce offers Service Cloud as Software as a Service. Service Cloud is built on the Salesforce Customer Success Platform, giving you a 360-degree view of your customers and enabling you to deliver smarter, faster and more personalized service.
With Salesforce Service Cloud, you can create a connected knowledge base, enable live agent chat, manage case interactions – all at one platform. You can have personalized customer interactions or even up-sell your products/ services based on his/her past activity data.
Now, you may be wondering how to access Service Cloud. Let me walk you through the steps to access a Service Cloud Console.
Step 1: Login to login.salesforce.com
Step 2: Create a SF Console App
Step 3: Choose its display
Step 4: Customize push notifications
Step 5: Grant users Console Access – Sc User
MemberSeptember 28, 2018 at 6:48 pm
Customization in service cloud
•any feature or functions which are not available as a part of application and the application needs to extend refers to customization.
•despite you configured the things there are few actions which are not achievable and it results into adding some custom code, which results in Customization.
• Adding triggers on the object to perform some action is called customization
• Adding Apex Code which will generate a vCard from a given Contact is called Customization.
MemberSeptember 28, 2018 at 8:48 pm
addition to being a pioneer in cloud-based sales force automation, Salesforce is the recognized leader for CRM customer engagement. With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Connecting one-to-one with every customer, across multiple channels and on any device, was never easier.
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