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Difference Between Inbound and Outbound Web Service in Salesforce
Difference Between Inbound and Outbound Web Service in Salesforce
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2 Replies
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Inbound means that other applications make calls to ServiceNow's REST API to get information from SN, or create/update records. Outbound means that ServiceNow makes calls to other applications' REST API to get information from the other application or create/update records.
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Inbound web services are designed to provide third parties with the ability to retrieve (GET) or update (POST) data in ServiceNow, while outbound web services allow ServiceNow to initiate a transaction with a third party (also using either GET or POST, etc.)
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