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Activity › Forums › Salesforce Groups › Case Management App by Algoworks › Case Management App update from AppExchange is not working, says - URL No Longer Exists

  • Case Management App by Algoworks

    Case Management App update from AppExchange is not working, says - URL No Longer Exists

    Posted by Chuck on August 26, 2019 at 8:43 PM

    I have attempted to update the app, but am experiencing the following issue when attempting to login to the AppExchange:

    Algoworks replied 7 years, 2 months ago 2 Members · 1 Reply
  • 1 Reply

  • Algoworks

    Member
    September 3, 2019 at 12:56 PM

    This is the issue from the Salesforce side. We have talked to Salesforce and they said we are resolving this issue for your application. Instead of updating our package from your org, please go to the AppExchange site (refer below link) after logout from your org and clearing the cache of your browser. Please follow the below steps:

    Step 1: Go to Algoworks Case Management App on AppExchange https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000ErAuaUAF in incognito/private mode.

    Step 2: Click on "Get It Now" button

    Step 3: Click on "Log In" button

    Step 4: Fill credentials for production org in the fields and click on "Log In" button

    Step 5: Click on "Install in Production" OR ”Install in Sandbox” button

    Step 6: Check on agree checkbox and click on "Confirm and Install" button

    Step 7: Fill credentials for production org in the fields and click on "Log In" button

    Step 8: Select your options which you want to select for Users and Click "Install" button

    Step 9: Let's wait for install/upgrade new package to complete

    Step 10: Now click on the "Done" button

    These steps will upgrade your package into your production/Sandbox org.

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