sekar Raj
IndividualPopular Salesforce Videos
Skill Based Routing with Apex/Flows in Salesforce
This video is the sequel to the omnichannel Salesforce tutorial (LINK) In this video, we will cover: 1. What is Skill-based routing 2. Why is…
How to Deliver Great Customer Service With a Small Team [Salesforce Webinar]
Overwhelmed by a backlog of customer service requests? And worried your team is too small to handle all the requests? Then, this video is for…
Salesforce Deployment Using Workbench | Salesforce Workbench Tutorial
Salesforce Deployment using Workbench. In this video, the following points will be covered - 1. Introduction Get a brief introduction about the Workbench tool. 2.…