Karina Dalhunova
Individual
Small business’s customer service dilemma: Salesforce Desk.com or Service Cloud Essentials?
Browsing through Salesforce offerings, small businesses may feel as if they were at a huge, noisy, exotic market somewhere in Asia: there’s so much to…
How to support your sales team with Salesforce Territory management?
In our Salesforce consulting practice, we’ve met sales managers that asked us whether they would benefit from using territory management in Salesforce. Though the question…
Why Salesforce has become #1 CRM?
In 2017, International Data Corporation (IDC) in its latest Worldwide Semiannual Software Tracker named Salesforce the #1 CRM provider. Notably, it’s the fourth time Salesforce…
The ultimate guide to building up Opportunity Management in Salesforce
Once you’ve learned how to customize your Salesforce opportunity stages, you can consider enhancing opportunity management in Salesforce to improve visibility for sales managers and…
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Amazon spread around “Amazon Lex” in December 2016. It operative the technology used by Alexa, Amazon’s voice-activated virtual assistant which lets user control things with…
How to Improve Salesforce Adoption Rates Through Customization
“Is this necessary?” “We’ve always done it this way.” “That is a steep learning curve to navigate.” All of us hear one or all of…
Salesforce Integration : Streamlining Administrative Processes
In the dynamic world of business and education, administrative efficiency plays a vital role. Institutions, big or small, educational or corporate, require structured processes to…
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Use Tableau to blend Salesforce data from across the Customer 360 platform with your other business data for increased visibility and a deeper understanding of…
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Apex is a proprietary language developed by Salesforce.com. It is a strongly typed, object-oriented programming language that allows developers to execute flow and transaction control statements on the…
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Chances are, that as a Salesforce user, you aren’t using Chatter or aren’t aware of the power and value Chatter brings to team collaboration. Which…
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Salesforce Engage : Best Practices Guide for Sales Users
Salesforce Engage is a new solution from Salesforce Pardot that unites Sales and Marketing teams to sell more effectively than ever before. With Salesforce Engage,…
Overview of Salesforce AppExchange Apps Market: Key Insights and Trends for 2024
The Salesforce AppExchange marketplace continues to expand, offering a diverse array of applications designed to enhance various business operations. Our 2024 analysis delves into the…
