It’s a known fact that paper forms are still in use by many industries and the impact is both on the environment and on the…
Customer Care has now become a big industry due to the mass evolution of technology. A consumer is no longer a passive entity; they possess…
The old sales rule says: “The opportunity is a deal that you have the possibility to close!” And when your business falls in the large,…
Telephony has forever and a day been a dark art , thrust into the hands of the IT Department who typically do not have the…
The Challenges The client was using two separate systems – Salesforce for customer support services and JIRA Software Cloud to track and release development operations.…
Idea from IDEa Recently, I needed to code a little tool in Java. The last time I coded something in Java was in high school,…
Lyrics Each and every time developing an integration, I wanted to automate the most tedious and routine part of it – creating wrappers for integration…
The Challenges The client was using a legacy system for all its donation related data entries, while leveraging a suite of vendors to enable their…
Celigo’s Excel SmartClient is a powerful tool that can be used to retrieve data from Salesforce into Excel. Once in Excel the data can be modified…
Technological disruption is pervading every industry, and the Non-profit sector is no longer a different kettle of fish. For non-profits, where collaboration, communication, community building…
Salesforce as gone the extra mile when it comes to Nonprofit organization, they offers not only huge discounts, but also 10 free licenses, for that…
Omni-Channel enables your contact center to push work to the most qualified, available support agent in your organization in real time. Omni-Channel lets you create work…
