The rise of Artificial Intelligence (AI) has revolutionized the way businesses operate, and the Salesforce ecosystem is no exception. One area where AI has made…
Chatbots have been revolutionizing the customer experience by providing quick and convenient support to customers. In recent years, the use of chatbots in the business…
What is Embedded Chat? Embedded chat windows use a Chat deployment that you can quickly configure. Then, simply add the code snippet to the web…
The Salesforce CRM platform, the world leader in customer relationship management, doesn’t stop at optimizing its performance. In this way, it extends the functionalities of…
Welcome, and congratulations to you for taking a step toward customer service nirvana with Salesforce Service Cloud! As you may know, Salesforce Service Cloud is…
On the world's first all-digital interaction platform, connect all of your outlets. Deliver industry-leading customer service management from the contact center to the field. The…
