Service Cloud Voice (SCV) was released in 2020 to replace and extend the functionality of the Amazon Connect CTI Adapter, which is used to link…
Salesforce is a cloud-based customer relationship management (CRM) software that provides a wide range of tools and services to help businesses manage their customer interactions…
What is Salesforce Workbench? Salesforce Workbench is a tool that brings together a number of advanced features and capabilities into one place. A lot of…
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