[Algoworks]

This is the issue from the Salesforce side. We have talked to Salesforce and they said we are resolving this issue for your application. Instead of updating our package from your org, please go to the AppExchange site (refer below link) after logout from your org and clearing the cache of your browser. Please follow the below steps:

Step 1: Go to Algoworks Case Management App on AppExchange https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000ErAuaUAF in incognito/private mode.

Step 2: Click on "Get It Now" button

Step 3: Click on "Log In" button

Step 4: Fill credentials for production org in the fields and click on "Log In" button

Step 5: Click on "Install in Production" OR ”Install in Sandbox” button

Step 6: Check on agree checkbox and click on "Confirm and Install" button

Step 7: Fill credentials for production org in the fields and click on "Log In" button

Step 8: Select your options which you want to select for Users and Click "Install" button

Step 9: Let's wait for install/upgrade new package to complete

Step 10: Now click on the "Done" button

These steps will upgrade your package into your production/Sandbox org.

[Algoworks]

When you are using the Case management app, you need to give some profile base permissions in your org. This profile permissions will be set for those users who need to work on the Case management app.

You need to give “View all” permission of that user’s profile who is working on the Case management app and you also need to give all CRUD(Create, Read, Update/Edit, Delete) permissions for the same profile for below custom objects, which is related to this app. You need to give FLS(Field level permission) permissions for below object’s all fields i.e. read and update.

Object name:

Standard Field-Level Security

• Case
• Email Message
  Custom Field-Level Security
• Business Hours Case Flag
• Case Flag Information
• Case Flags History Tracking

[Algoworks]

When you are using Case management app, you need to give some profile base permissions in your org. This profile permissions will be set for those users who need to work on the Case management app.

You need to give “View all” permission of that user’s profile who is working on the Case management app and you also need to give all CRUD (Create, Read, Update/Edit, Delete) permissions for the same profile for below custom objects, which is related to this app. You need to give FLS(Field level permission) permissions for below object’s all fields i.e. read and update.

Object name:

Standard Field-Level Security

• Case
• Email Message

Custom Field-Level Security

• Business Hours Case Flag
• Case Flag Information
• Case Flags History Tracking

• This reply was modified 6 years, 3 months ago by  Algoworks.

[Algoworks]

When you are using the Case management app, you need to give some profile base permissions in your org. This profile permissions will be set for those users who need to work on the Case management app.

You need to give “View all” permission of that user’s profile who is working on the Case management app and you also need to give all CRUD (Create, Read, Update/Edit, Delete) permissions for the same profile for below custom objects, which is related to this app. You need to give FLS(Field level permission) permissions for below object’s all fields i.e. read and update.

Object name:

Standard Field-Level Security

• Case
• Email Message

Custom Field-Level Security

• Business Hours Case Flag
• Case Flag Information
• Case Flags History Tracking

[Algoworks]

Hi Stuart, could you please go to "Setup -> Installed Packages" and check if you see "TASKMANAGER" or "Task Manager" in the list of Installed Packages? After uninstalling, it takes a while before you can reinstall the package. So if you don't see the "Task Manager" package there, try again now and let us know if it worked.