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What is a lead queue in Salesforce?
What is a lead queue in Salesforce?
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2 Replies
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A lead queue is a place to store unassigned leads. We can manually assign leads to a lead queue or automatically using assignment rules.
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Queues are groups of users who can own records. All records in Salesforce must have an owner. An owner is a single entity, queues allow for certain objects to have groups of users own the record.
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