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  • Salesforce® Discussions

    What feature could be used in salesforce?

    Posted by Piyush on October 16, 2019 at 3:50 AM

    A customer service manager would like to automatically assign cases to the most appropriate agent to handle the request.

    Saddam replied 6 years, 7 months ago 2 Members · 1 Reply
  • 1 Reply

  • Saddam

    Member
    October 16, 2019 at 1:54 PM

    Hi,

    Core Features of Salesforce CRM

    Contact Management
    Customer Engagement Tools
    Workflow Creation
    Task Management
    Opportunity Tracking
    Collaboration Tools
    Analytics
    Intuitive, Mobile-Ready Dashboard

    Features for Marketers

    Marketing Leads Monitoring
    Social Media Integration
    Email Integration

    Features for Salespeople

    Sales Leads Monitoring
    Communities for Sales
    Sales Forecasting

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