Vince Cartaya
CompanyForum Replies Created
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Dear all on this post,
Often overlooked is the need to create a "catchall" step after activating an assignment rule (either Lead or Case) meant to address records that may escape the criteria mentioned in your rules. If not, the default Lead or Case Owner (both in Setup) will be assigned. This Default Owner often ends up being the first user created on the org.
Just a handy insight from previous experience.
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