Web to Case Functionality in Salesforce | All You Need to Know

Credits : Apex Hours
This video discusses the functionality of Web to Case in Salesforce, which allows website users to submit inquiries or information that can be converted into a case in Salesforce. Initial setup includes enabling the feature, customizing the work form, generating HTML content, and setting up email templates and notification/assignment queues. The generated web form can be added to a website or community site. Limitations include a maximum of 5000 cases created using the tool and restrictions on the type of data that can be populated. Web to Case is an efficient tool to include on a public website for customers to generate cases on product concerns.


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