Escalation Rule in Salesforce

Credits : Salesforce Hulk

In this video, Shrey is not only teaching but also demonstrating Escalation Rule in Salesforce.

1. What are Escalation Rules in Salesforce?
2. What is the lifecycle of a Case?
3. How to set up Escalation Rules in Salesforce?
4. How Escalation on a Case is managed in Salesforce?

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