When I switch to Salesforce Lightning Experience I am unable to see Zultys softphone? - Forcetalks

Tagged: Lightning Experience, openCTI App, Salesforce Integration with Zultys, Salesforce Lightning Experience, Zultys openCTI softphone

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When I switch to Salesforce Lightning Experience I am unable to see Zultys softphone?

Posted by Saurabh on April 25, 2018 at 1:44 PM

We have used Zultys openCTI softphone for making calls in Salesforce. But when I switch to the lightning experience I am unable to see Zultys softphone?

Avnish Yadav replied 7 years, 8 months ago 3 Members · 2 Replies
2 Replies

Manpreet

Member
April 25, 2018 at 2:15 PM

Hi saurabh,
Try to check again your “Call Center Definiton” XML file. I think It miss an attribute ” reqSalesforceCompatibilityMode” which determnies where your softphone is visible. To display your softphone in the both mode, set the value “Classic_and_Lightning” to this attribute.
Thanks.
[adinserter block='9']
Avnish Yadav

Member
September 30, 2018 at 5:17 AM

I suggest you to use OPEN CTI unmanaged package from salesforce it is supported by Lightning and classic both.

Thanks.

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