Activity Forums Salesforce® Discussions What is the use of service cloud in Salesforce?

  • Marziya

    Member
    April 7, 2020 at 12:04 pm

    Hii Pooja,
    Service Cloud allows users to automate service processes, streamline workflows and find key articles, topics and experts to support the agent. The purpose is to foster one-to-one marketing relationships with every customer, across multiple channels and on any device.

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