Activity Forums Salesforce® Discussions What is the difference between Auto-Response Rule and Workflow Rule in Salesforce?

  • shariq

    September 19, 2018 at 1:17 am


    Main reason - 

    The emails fired from auto response rules are attached as Email Messages to respective Case or Lead objects which are useful for tracking purposes, whereas Workflows cannot be tracked.

    Hope this helps.

  • Pooja

    March 2, 2020 at 2:55 pm

    The emails sent thru' Auto Response Rules are tracked in Email message object against the Case record while workflow email alerts cannot track the emails sent. The emails tracked in Email message object includes all the email exchanges between the support agent and the customer.

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