-
What is case queue in Salesforce?
What is case queue in Salesforce?
-
2 Replies
-
Case Queue: It organizes the support team burden by creating a list from which specific agents can jump in to resolve certain cases. We can access queues from list views, and queue members can jump in to take ownership of any record in a queue. Queues are available for cases, leads, orders, custom objects, service contracts, and knowledge article versions.
Log In to reply.
Popular Salesforce Blogs
Streamline Product Roadmap through Salesforce Service Cloud and Jira Integration
Being a product manager has its perks, but the job also has its challenges. Most of the time goes into product road-mapping and coordinating with…
Make Your CRM Future-Ready: Migrate from Salesforce Classic to Lightning
Classic and Lightning are the two common versions of the Salesforce CRM UI. The newer Salesforce Lightning version gives clients a more natural and easy-to-use…
Creating and Converting Leads in Salesforce | The Ultimate Guide
Leads are potential customers who have shown interest in a company’s product or service. Converting leads into paying customers is a critical step in the…
Popular Salesforce Videos
Creating Datasets - Tableau CRM | Salesforce Tutorial
Recipes provide an easy way to update, combine and transform your sources into the datasets you'll use to drive your dashboards. You'll see how to…
Salesforce Interview | Marketing Cloud Success
What's it like to learn Marketing Cloud from scratch? Akasia Perran has the answers and in this video, I ask her about her experience starting…
Uncomplicating Sales with Salesforce CPQ
Sales representatives spend 34 percent of their time doing actual sales, while a staggering 66 percent of their time generating quotations, ideas, and gaining approvals,…
