-
What is case queue in Salesforce?
What is case queue in Salesforce?
-
2 Replies
-
Case Queue: It organizes the support team burden by creating a list from which specific agents can jump in to resolve certain cases. We can access queues from list views, and queue members can jump in to take ownership of any record in a queue. Queues are available for cases, leads, orders, custom objects, service contracts, and knowledge article versions.
Log In to reply.
Popular Salesforce Blogs
Salesforce Marketing Cloud Benefits in 2024
Contents Why choose the Salesforce Marketing Cloud? Key Benefits of Salesforce Marketing Cloud Personalization Multi-Channel Marketing Marketing Automation Data-Driven Insights Audience Segmentation Lead Management Scalability…
Best Practices for Salesforce Lightning Web Components (LWC)
Always Name Carefully Always name variables, methods, and components carefully. Do not start a property name with ‘on’, ‘aria’, or ‘data’. Do not use reserved…
What Is Imported for Business Accounts and Contacts?
REQUIRED EDITIONS Accessible in: Salesforce Classic (not accessible in all organizations) and Lightning Experience Accessible in: All Editions, with the exception of Database.com Organization import…
Popular Salesforce Videos
Salesforce Career Path 2022 | How to Make Career in Salesforce
In addition, Salesforce Developer is one of the 10 best jobs on Indeed's Best Jobs. As businesses embrace the future of mobile, big data, IoT,…
Salesforce — How To Improve Customer Service for Small Businesses
How can a small business improve its customer service? More than ever before, supporting customers is key to a small business's survival — so give…
Learn All About Process Builder In Salesforce | Salesforce Tutorial
Process Builder in Salesforce. This video will cover the following points - 1. Introduction to Process Builder - 0:15 Learn how to create Process Builder.…
