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What are the common challenges in setting up call centre in Salesforce??
What are the common challenges in setting up call centre in Salesforce??
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1 Reply
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Hi Himanshu,
Before users starts accessing Call Center, an administrator must perform the following tasks:
1. Install a computer-telephony integration (CTI) adapter on every call center user machine.
2. Define a new call center record for every CTI system in use at your organization.
3. Assign Salesforce users to the appropriate call center. A Salesforce CRM Call Center user must be associated with a call center to view the SoftPhone user interface.Thanks
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