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Activity › Forums › Salesforce® Discussions › Process Builder failed to trigger a flow

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  • Surbhi

    Member
    May 30, 2016 at 5:16 AM

    Hi Himanshu,

    This issue mainly occurs with a Process that has criteria referencing a foreign key field (cross object references). You can create a text formula field that pulls in the value of the foreign key field you are trying to reference in the Process criteria. You can use that formula in the criteria of the Process. For further details, you can also refer to below link:

    https://success.salesforce.com/issues_view?id=a1p300000008XMLAA2

    Thanks

  • [adinserter block='9']

  • PRANAV

    Member
    January 31, 2018 at 9:05 AM

    Hi,

    User's with a Process that has criteria referencing a foreign key field (cross object references) are running into an issue when saving a record that does NOT meet the criteria. They will get an error and will be unable to save.

    Error:
    The record couldn’t be saved because it failed to trigger a flow.
    A flow trigger failed to execute the flow with version ID 30100000000XXXX.
    Contact your administrator for help.

    So the current workaround is to create a text formula field that pulls in the value of the foreign key field you are trying to reference in the Process criteria. You can use that formula in the criteria of the Process.

    Hope this helps you.

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