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  • Log a case from Sandbox?

     shariq updated 3 years, 2 months ago 4 Members · 4 Posts
    Salesforce® Discussions

  • Abhinav

    Member
    April 25, 2016 at 7:34 am

    I want to log a case and I am having the sandbox credentials only. Can i log a case from the sandbox?

  • Piyush

    Member
    April 26, 2016 at 6:04 am

    Hi ,

    You can specify when logging the case whether the issue is in production or sandbox, but I do not think it is possible to log a case without having a production login.

    Thanks.

  • Parul

    Member
    September 20, 2018 at 1:13 am

    Hi,

    You need a paid production license to log a case.  It doesn't work with sandbox or developer licenses.

    Thanks.

  • shariq

    Member
    September 20, 2018 at 7:22 pm

    Hi,

    You can only log a case using production org.

    Hope this helps.

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