• #31409
    Salesforce | Shashank Shashank #33

    How to create child cases from custom case numbers in Salesforce?

    Hello everyone,
    I’ve a vf page on standard case object, which is used to create cases. I’ve created a custom auto-number field which generates a custom case number (like QR-10001). Once I create a case, I have to add reference cases to it. How do I do that? I want to add the reference case based on custom case number but not by the standard case number. I’ve lookup field but it routes to standard case numbers. Any help?


    Salesforce | Shashank Shashank #33

    Let me explain it precisely. We are supposed to create cases for our customers through vf page for quality issues related to their products. We have different functional areas such as Design, Quality etc., For ex, customer A has a issue related to his product design, we create a case, say the case number is (QR-121). That issue is resolved and case will be closed. Customer has another product which has the same issue with product design in the near future. so, we create a case (QR-145). Since there’s a similar case resolved earlier, we want to use that case as a reference. I’ve a look up field to case to add the reference case (QR 121), but when I try to look up for QR 121, it obviously won’t show any records, as the lookup is associated with the standard case number. How can I be able to add reference cases by it’s custom case number (QR 121) instead of the standard case number?

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