• #31409
    Salesforce | Shashank Shashank #28
    Forcetalks

    How to create child cases from custom case numbers in Salesforce?

    Hello everyone,
    I’ve a vf page on standard case object, which is used to create cases. I’ve created a custom auto-number field which generates a custom case number (like QR-10001). Once I create a case, I have to add reference cases to it. How do I do that? I want to add the reference case based on custom case number but not by the standard case number. I’ve lookup field but it routes to standard case numbers. Any help?

    Tagged: , , , ,

    #31410
    Salesforce | Shashank Shashank #28
    Forcetalks

    Let me explain it precisely. We are supposed to create cases for our customers through vf page for quality issues related to their products. We have different functional areas such as Design, Quality etc., For ex, customer A has a issue related to his product design, we create a case, say the case number is (QR-121). That issue is resolved and case will be closed. Customer has another product which has the same issue with product design in the near future. so, we create a case (QR-145). Since there’s a similar case resolved earlier, we want to use that case as a reference. I’ve a look up field to case to add the reference case (QR 121), but when I try to look up for QR 121, it obviously won’t show any records, as the lookup is associated with the standard case number. How can I be able to add reference cases by it’s custom case number (QR 121) instead of the standard case number?

Viewing 2 posts - 1 through 2 (of 2 total)

Please to reply to this topic.

CONTACT US

We're not around right now. But you can send us an email and we'll get back to you, asap.

Sending

About Us

Forcetalks is a Salesforce collaboration platform for coders & developers, geeks & nerds, consultants & business heads, admins & architects, managers & marketers and of course the business owners. A community where you can learn from, where you can contribute to. For you. For Salesforce. Read More...

Copyright 2018 Forcetalks. All Right Reserved.

Log in with your credentials

or    

Forgot your details?