Activity › Forums › Salesforce® Discussions › How do I update Unsubscribe Reason while importing in All Subscribers?

Tagged: , , ,

  • Salesforce® Discussions

    How do I update Unsubscribe Reason while importing in All Subscribers?

    Posted by Audrey on April 21, 2016 at 6:34 am

    I am working with the All Subscriber and trying to import a CSV file.  The file happens to have a column Unsubscribe Reason. But when the importing of the file is completed that particular column Unsubscribe Reason does not get updated. What is the reason behind it? Can it be fixed?

    Himanshu replied 7 years, 12 months ago 2 Members · 1 Reply
  • 1 Reply

  • Himanshu

    Member
    April 30, 2016 at 2:17 pm

    Hi Audrey,

    I think that's the behavior of SFMC. When you import subscribers with 'Unsubscribed' status, it updates the status but the 'reason' value is set by default. In this case it will be 'Unsubscribed via Import'. SFMC doesn't even give you the 'reason' field to map

    Hope it helps.

     

Log In to reply.

Reply

Subscribe

Popular Salesforce Blogs

Popular Salesforce Videos

Report

Harassment or bullying behavior
Harassment or bullying behavior
Contains mature or sensitive content
Contains misleading or false information
Mobile App Reported Contents
Contains abusive or derogatory content
Contains spam, fake content or potential malware

Block Member?

Please confirm you want to block this member.

You will no longer be able to:

  • See blocked member's posts
  • Mention this member in posts
  • Invite this member to groups
  • Message this member
  • Add this member as a connection

Please note: This action will also remove this member from your connections and send a report to the site admin. Please allow a few minutes for this process to complete.

Report

You have already reported this .