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How do I assign a case to a queue in Salesforce?
How do I assign a case to a queue in Salesforce?
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1 Reply
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- From Setup, enter Queues in the Quick Find box, then select Queues.
- Click New.
- Type a Label and Name for the queue, such as Platinum Support .
- If you want the support agents included in the queue to receive an email when a new case arrives, leave Queue Email blank.
- Add Case to Selected Objects.
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