• #25753
     Gaurav #224
    Forcetalks

    How can we start preparing for Salesforce Service Cloud Certification?

    Want to prepare for Service Cloud Certification. I have worked on Service cloud on following topics:

    1. Case
    2. Case management
    3. Case Escalation / Assignment
    4. Email-To-Case
    5. Articles
    6. Task
    7. Email publisher

    Can you please guide what all topics need to cover before appear service cloud also if you have some question sets.

    Tagged: , , , , , , , , , , ,

    #26364
    Salesforce | PRANAV PRANAV #9
    Forcetalks

    Hi Gaurav,

    You have to practice Salesforce Admin on a Service Cloud implementation, to build and experiment with the various Service Cloud features to understand how they work together, what they are used for, and the times you would choose to use one feature instead of another.

    You should have hands-on experience implementing Service Cloud solutions and have demonstrated the application of each of the features/functions below:

    • INDUSTRY KNOWLEDGE
    • IMPLEMENTATION STRATEGIES.
    • SERVICE CLOUD SOLUTION DESIGN
    • KNOWLEDGE MANAGEMENT
    • INTERACTION CHANNELS
    • CASE MANAGEMENT
    • CONTACT CENTER ANALYTICS
    • INTEGRATION AND DATA MANAGEMENT

    For more you can go to the Salesforce Certification site {certification.salesforce.com/servicecloud} and study from their standard links and materials.

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