How can we start preparing for Salesforce Service Cloud Certification? - Forcetalks

Tagged: Case, Case Assignment Rules, Case Escalation, Case Management, Email Publisher, Email to Case, Help & Training, Knowledge Articles, Salesforce Certification, Salesforce Service Cloud, Service Cloud Certification, Task

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How can we start preparing for Salesforce Service Cloud Certification?

Posted by Gaurav on March 7, 2018 at 2:31 PM
Want to prepare for Service Cloud Certification. I have worked on Service cloud on following topics:
1. Case
2. Case management
3. Case Escalation / Assignment
4. Email-To-Case
5. Articles
6. Task
7. Email publisher
Can you please guide what all topics need to cover before appear service cloud also if you have some question sets.
Gaurav replied 7 years, 8 months ago 2 Members · 2 Replies
2 Replies

PRANAV

Member
March 21, 2018 at 11:15 AM
Hi Gaurav,

You have to practice Salesforce Admin on a Service Cloud implementation, to build and experiment with the various Service Cloud features to understand how they work together, what they are used for, and the times you would choose to use one feature instead of another.

You should have hands-on experience implementing Service Cloud solutions and have demonstrated the application of each of the features/functions below:
- INDUSTRY KNOWLEDGE
- IMPLEMENTATION STRATEGIES.
- SERVICE CLOUD SOLUTION DESIGN
- KNOWLEDGE MANAGEMENT
- INTERACTION CHANNELS
- CASE MANAGEMENT
- CONTACT CENTER ANALYTICS
- INTEGRATION AND DATA MANAGEMENT
For more you can go to the Salesforce Certification site {certification.salesforce.com/servicecloud} and study from their standard links and materials.
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Gaurav

Member
September 4, 2018 at 11:54 AM

Thank you Pranav, I am cleared with Service Cloud Consultant now.

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