Activity Forums Salesforce Questions and Answers Can auto response rule be created for email services in Salesforce?

  • Rachit

    April 30, 2016 at 4:28 pm

    Can auto response rule be created for email services as Salesforce gets the mail and later another mail will be sent to recipient with the response?

  • sushant

    February 9, 2017 at 11:38 am

    Hi Rachit,

    Yes you can make auto response rule.

    Follow this link, it may help you.



    January 31, 2018 at 9:27 am


    Create auto-response rules for leads captured through a Web-to-Lead form and for cases submitted through a:

    • Self-Service portal
    • Customer Portal
    • Web-to-Case form
    • Email-to-Case message
    • On-Demand Email-to-Case message

    For more info You can refer to the standard salesforce guide.

  • Jade

    January 29, 2019 at 5:44 am

    Auto -response rules are not supported for email service. You can try with writing a workflow rule on EmailMessage object. On incoming email, the workflow should fire and shoot out an email in response.

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