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Can auto response rule be created for email services in Salesforce?
Can auto response rule be created for email services as Salesforce gets the mail and later another mail will be sent to recipient with the response?
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3 Replies
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Hi,
Create auto-response rules for leads captured through a Web-to-Lead form and for cases submitted through a:
- Self-Service portal
- Customer Portal
- Web-to-Case form
- Email-to-Case message
- On-Demand Email-to-Case message
For more info You can refer to the standard salesforce guide.
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Auto -response rules are not supported for email service. You can try with writing a workflow rule on EmailMessage object. On incoming email, the workflow should fire and shoot out an email in response.
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