Forum Replies Created
- MemberSeptember 22, 2020 at 7:54 am
Omni-Channel assigns work items to a queue and then pushes work items to an agent who is a member of that queue. Works natively in Salesforce. Best for smaller organizations that support a limited number of products. You assign skills to agents and required skills to work item types.
- MemberSeptember 22, 2020 at 7:52 am
Routing configurations determine how work items are routed to agents. Use them to prioritize the relative importance and size of work items from your queues. That way, the most important work items are handled accordingly, and work is evenly distributed to your agents.
- MemberSeptember 21, 2020 at 7:47 am
To Enable Chat, follow the following steps :
1. From Setup, enter Chat Settings in the Quick Find box, then select Chat Settings.
2. Select Enable Chat .
3. Click Save.
- MemberSeptember 21, 2020 at 7:45 am
Chat is fully integrated with the rest of Salesforce, making it easy for you to access all the information you need about your customers in a single workspace.
- MemberSeptember 21, 2020 at 7:44 am
Sales reps who use the Lightning Sales Console can use digital channels to stay in touch with prospects. Digital channels include multiple types of messaging apps and chat. Plus, Omni-Channel lets sales managers route communications to the right sales team.
- MemberSeptember 18, 2020 at 5:37 pm
Marketing Cloud Connect combines the digital marketing capabilities of Marketing Cloud with the data management, segmentation, and campaign management tools in Salesforce.
- MemberSeptember 18, 2020 at 5:36 pm
A query is an activity that retrieves data extension or data view information matching your criteria, then includes that information in a data extension.
- MemberSeptember 18, 2020 at 5:35 pm
Multi-Org is an Enterprise 2.0 account configuration. This configuration allows individual Marketing Cloud business units to connect with a single Salesforce org, independent of the parent account or other business units.Multiple business units connected to a single org.
- MemberSeptember 17, 2020 at 8:49 am
Seven Salesforce Products that can transform your business :
1. Sales Cloud.
2. Service Cloud.
3. Marketing Cloud.
4. Community Cloud.
5. Analytics Cloud.
6. Apps Cloud.
7. IoT Cloud.
- MemberSeptember 17, 2020 at 8:46 am
A solution is a detailed description of a customer issue and the resolution of that issue. Solution managers, administrators, and users with the appropriate permissions can create, review, and categorize solutions. They can also publish solutions to the Self-Service portal and make solutions public.
- MemberSeptember 17, 2020 at 8:31 am
A summary formula can't reference another summary formula.
- MemberSeptember 16, 2020 at 3:08 pm
To deploy or package Apex, 75% of your code must have test coverage. By default, test methods don’t support HTTP callouts, so tests that perform callouts fail. Enable HTTP callout testing by instructing Apex to generate mock responses in tests, using Test.setMock.
- MemberSeptember 16, 2020 at 3:03 pm
ApexDoc is a java app that you can use to document your Salesforce Apex classes. You tell ApexDoc where your class files are, and it will generate a set of static HTML pages that fully document each class, including its properties and methods.
- MemberSeptember 16, 2020 at 3:01 pm
A ternary operator takes three arguments. The first one is the condition, the second one is executed if the condition is true, and the third one is executed if the condition is false. In lf else just check for the condition in if part and if satisfies then good otherwise it goes for else part.
- MemberSeptember 15, 2020 at 4:36 pm
Sales Cloud give you Web-to-lead functionality, whereas Service Cloud gives you Web-to-case functionality. Salesforce Service Cloud makes connecting one-to-one with every customer, across multiple channels on any device, extremely easy.
- MemberSeptember 15, 2020 at 4:34 pm
You can now detect Apex context at runtime and correlate multiple logs triggered by the request, using Request ID and Quiddity values.Request class to obtain the Request ID and Quiddity of the current Salesforce request.
- MemberSeptember 15, 2020 at 3:28 pm
A component event is fired from an instance of a component. A component event can be handled by the component that fired the event or by a component in the containment hierarchy that receives the event. The framework supports capture and bubble phases for the propagation of component events.
- MemberSeptember 14, 2020 at 5:46 am
Business accounts store information about companies.
Person accounts store information about individual people.
- MemberSeptember 14, 2020 at 5:45 am
COUNT(fieldName) returns the number of rows that match the filtering conditions and have a non-null value for fieldName. This syntax is newer than COUNT() and is available in API version 18.0 and later.
- MemberSeptember 14, 2020 at 5:43 am
A controller extension is an Apex class that extends the functionality of a standard or custom controller. Use controller extensions when: You want to leverage the built-in functionality of a standard controller but override one or more actions, such as edit, view, save, or delete.
- MemberSeptember 11, 2020 at 5:38 am
There are two types of actions present in a workflow in Salesforce:
Immediate actions: Actions that get executed immediately when a record is created or edited.
Time-dependent actions: Actions that get executed after a certain duration of time, such as 10 days, before a record's close date.
- MemberSeptember 11, 2020 at 5:36 am
Yes, Parallel approval process allows specifying (upto 25) multiple approvers. The approver setting could be set to unanimous, or first action. In unanimous parallel approval process, all approvers must approve a request, before it is considered as approved.
- MemberSeptember 11, 2020 at 5:35 am
Time-dependent actions are executed at a specific time, such as 10 days before a record's close date. When that specific time passes, the workflow rule re-evaluates the record to make sure that it still meets the rule criteria. If the record does, the workflow rule executes those actions.
- MemberSeptember 10, 2020 at 5:31 am
There are 3 types of Portals available in Salesforce:
a. Customer Portal.
b. Partner Portal.
c. Self Service Portal.