It is easy to see why so many contact centre managers are becoming more frustrated. Not only are they forced to reduce costs, but they’re…
After COVID, it seems even pointless to explain why taking your business online is a necessity if you want to grow your sales. However, there’s…
Hey, buddy good to see you! By the end of this one, you will be able to answer some of the questions on the basis…
What is Salesforce Community Cloud? Salesforce Community Cloud is an online social platform for businesses to create branded pages that connect customers, employees, and partners.…
When you invest in a CRM such as Salesforce, it is easy to focus on the implementation itself. You need to consider how you will…
Summer ’21 was the relaunch of Customer 360 Audience, which brought Salesforce CDP to the forefront. In previous articles, we explained what a CDP consists…
Of the many integrations that can be made by third parties into the salesforce platform, CPQ stands for ‘Configure, Price, Quote’ – in simple terms,…
If you’re looking for a way to improve your customer service and sales process, you should consider integrating Aircall with Salesforce. Aircall is a cloud-based…
As a Salesforce Administrator you’ve probably heard the term ‘Salesforce APIs’ many times and you know that they’re something to do with programming but have…
Historical Trend Reporting is a speciality detailing highlights accessible on Salesforce. It allows for daily and weekly analyses of changes in forecasts, cases, opportunities, or…
Auto-launched flows in record triggers make additional updates after they are saved to the triggering record or database. One of the many different types of Flows…
Salesforce is a leading customer relationship management (CRM) platform that helps businesses streamline and automate various processes. With its wide range of tools and features,…
