Salesforce Patient 360 for Health Innovations | All You Need to Know

Salesforce unveils Patient 360 for Health Innovations, a groundbreaking initiative aimed at reducing healthcare costs and enhancing care efficiency for improved patient success. The announcement underscores Salesforce's commitment to transformative healthcare solutions. 

This innovative approach seeks to streamline processes, ensuring more cost-effective care delivery. By leveraging Patient 360, healthcare providers can achieve heightened operational efficiency, ultimately contributing to better patient outcomes. 

This strategic move aligns with Salesforce's vision to drive positive change within the healthcare sector, promoting a future where technology optimally supports both providers and patients on their journey toward well-being. 

Salesforce Patient 360 Offerings 

Behavioral Health

Salesforce Patient 360 for Health Innovations helps healthcare organizations improve the care of patients with behavioural health conditions. The platform provides a unified view of patient data, including mental health diagnoses, medications, and behavioural patterns. This comprehensive view enables providers to identify and address potential behavioural health issues early on, leading to better outcomes for patients. 

Advanced Therapy Management

Salesforce Patient 360 for Health Innovations supports the management of complex, high-cost therapies. The platform provides a centralized location to track patient progress, manage medications, and coordinate care with multiple providers. This coordinated approach ensures that patients receive the optimal level of care for their complex conditions. 

Care Coordination 

Salesforce Patient 360 for Health Innovations facilitates care coordination across multiple providers and care settings. The platform provides a shared platform for providers to communicate with each other, share patient information, and schedule appointments. This improved coordination of care prevents miscommunications, reduces duplication of services, and leads to better outcomes for patients. 

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Salesforce Genie for Healthcare: AI-Powered Assistance 

Salesforce Genie for Healthcare, an intelligent AI-powered assistant, further enhances the capabilities of Patient 360 for Health Innovations. Genie provides real-time insights and recommendations to healthcare providers, helping them identify potential risks, optimize treatment plans, and make informed decisions at the point of care. 

Real-Time Insights for Data-Driven Decision Making 

Leveraging the power of real-time data, Salesforce Patient 360 for Health Innovations equips healthcare providers with actionable insights to make informed decisions at the point of care. This real-time visibility empowers providers to proactively identify potential issues, prevent complications, and optimize treatment plans, leading to improved patient outcomes. 

Automation and Efficiency: Streamlining Administrative Tasks 

Salesforce Patient 360 for Health Innovations streamlines administrative tasks by automating routine processes such as prior authorizations, patient scheduling, and claims processing. This automation frees up healthcare providers to focus on delivering high-quality care, reducing administrative burdens and improving operational efficiency. 

Personalized Patient Engagement: Fostering Connections

Salesforce Patient 360 for Health Innovations facilitates personalized patient engagement through a suite of tools that enable providers to communicate effectively with patients, providing timely reminders, educational resources, and support services. This personalized approach fosters stronger patient-provider relationships and enhances satisfaction with the overall healthcare experience. 

Additionally, Salesforce Patient 360 Helps 

  1. Behavioural health specialists access full patient histories, addressing social determinants in real-time assessments. 
  2. Crisis centre counsellors identify risks promptly, de-escalating mental health crises and facilitating referrals. 
  3. Treatment centre care coordinators streamline appointments for advanced therapy patients. 
  4. Care managers receive automatic alerts on patient score drops, enabling swift coordination and intervention. 
  5. Medical device companies offer comprehensive recovery solutions on a single platform. 

Empowering Healthcare Organizations to Deliver Patient Success Now 

Salesforce Patient 360 for Health Innovations empowers healthcare organizations to achieve the following goals: 

  1. Personalized care: Deliver personalized care that addresses each patient's unique needs and preferences. 
  2. Enhanced patient engagement: Foster stronger patient-provider relationships through personalized communication and support. 
  3. Improved operational efficiency: Streamline administrative tasks and reduce costs through automation. 
  4. Data-driven decision-making: Make informed decisions at the point of care using real-time insights and AI-powered assistance. 
  5. Cost savings: Reduce healthcare costs through improved care coordination and prevention of complications. 

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Salesforce Patient 360 for Health Innovations is a powerful tool that is transforming the healthcare landscape, enabling organizations to deliver comprehensive patient success and equitable care with greater efficiency. By providing a unified view of patient data, real-time insights, and personalized patient engagement capabilities, Patient 360 is helping healthcare organizations achieve their goals of improving patient outcomes, reducing costs, and enhancing patient satisfaction. 

For more help, connect with Salesforce Consulting Services Provider. 


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