According to a survey conducted by Gartner, 62% of millennials and 75% of GenZ customers prefer self-service instead of seeking assistance from support reps. As a result, online…
What is the top priority for any business today? If you anticipated it as ‘Customer Experience’, you are probably right. Recent research found that nearly…
Did you know that 78% of consumers discontinue their relationships with brands due to poor customer service? That’s quite an alarming percentage, isn’t it? In…
In today’s digitally-driven and customer-centric world, the traditional methods of extending support have taken a backseat as customers expect new and innovative ways. But, even…
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