Salesforce Blogs in Support Reps | Forcetalks

Integrate Your Vanilla-Community With Salesforce to Deliver Seamless, Efficient Support

Blog in Salesforce integration

According to a survey conducted by Gartner, 62% of millennials and 75% of GenZ customers prefer self-service instead of seeking assistance from support reps. As a result, online…

Case Management, Community with CRM, Community-CRM Integration Needs, Connector, Consumers

Amisha Makkar Nov 21, 2022

1,973 Views

Master the Art of Customer Service with Case Management | Salesforce

Blog in Salesforce

What is the top priority for any business today? If you anticipated it as ‘Customer Experience’, you are probably right. Recent research found that nearly…

Automated Tasks, Business Growth, Case Management, Case management in Salesforce, Case Management Solution

Sushmita Mehta Sep 1, 2022

2,440 Views

Improve Self-Service in Your Online Community With KaseSync

Blog in Salesforce Products

Did you know that 78% of consumers discontinue their relationships with brands due to poor customer service? That’s quite an alarming percentage, isn’t it? In…

Bi-directional Flow, Business Partners, Case Connector, Case Deflection, Case Escalation Process

Amisha Makkar Aug 29, 2022

2,007 Views

Solidify Customer Base with Case Management in Salesforce Service Cloud

Blog in Salesforce Cloud Platform, Salesforce Products

In today’s digitally-driven and customer-centric world, the traditional methods of extending support have taken a backseat as customers expect new and innovative ways. But, even…

Automated Article, Automated Tasks, Business, Business Needs, Case Management

Sushmita Mehta Jul 21, 2022

2,487 Views