Customer service is the vital relationship between a company and its customers, since it helps to keep and improve the value of those customers. By…
What is Sales Automation? A recent Salesforce report says that sales reps spend only 28% of their working hours actually selling. That means that two-thirds of their…
Welcome, and congratulations to you for taking a step toward customer service nirvana with Salesforce Service Cloud! As you may know, Salesforce Service Cloud is…
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