Salesforce Blogs in Real-time Transcription | Forcetalks

Service Cloud: Help faster by Using Different Communication Channels

Blog in Salesforce

Today's customers expect fast and efficient service. Companies are meeting these needs with innovative solutions like Service Cloud. Service Cloud allows companies to respond faster…

Asynchronous Messaging, Automated Case Creation, Automated Response Templates, Call Recording Salesforce, Case Management Salesforce

Vimera | Andersen Sep 9, 2024

575 Views

Integrating Salesforce Service Cloud Voice with Amazon Connect: A Step-by-Step Guide

Blog in Salesforce integration

Many users of Salesforce Service Cloud are likely aware of the new AI-driven feature, Service Cloud Voice. Despite the rise of digital communication tools, telephone…

AWS Integration, Business Reputation, Cloud Contact Center, Contact Flows, CRM Capabilities

Kizzy Consulting Jul 30, 2024

1,022 Views

Salesforce Expands Partnership With AWS

Blog in Salesforce

Salesforce and Amazon Web Services are teaming together to take their cooperation to the next level with: Slack as a digital HQ: Compared with control…

Automatic Call Transcription, Automatic Voice Recognition, AWS, AWS and Salesforce Products, AWS Applications

Apphienz Oct 8, 2021

2,807 Views