Best SMS App for Salesforce: Features and Benefits

In today’s time, companies are supposed to keep their customers updated with every little bit of information. They must thrive on quick, effective, and seamless customer engagement. But how to communicate on time with the customers?

The internet is flooded with SMS apps for Salesforce. If you're a Salesforce user, using an SMS app for communication helps you reach customers more effectively. SMS automation in CRM bridges the gap between businesses and customers, enhances communication, builds relationships, and fosters trust. Therefore, without taking much time, let’s take a quick look at the best SMS app for Salesforce in 2024. 

Lead Manager Ninja: Lead Manager Ninja is a native Salesforce SMS app that comes with a user-friendly interface. This application allows companies to connect and communicate with their clients across various channels directly within Salesforce. With the help of this application, you can connect via SMS, WhatsApp, Email,  MMS, Telegram, and Facebook Messenger. The application comes with some exclusive features like drip campaigns, bulk messaging, short links, Ninjabot, and so on. This is the best SMS app for Salesforce to elevate your customers reach and embrace smooth business communication and messaging with Salesforce.

360 SMS: 360 SMS is a Salesforce SMS app that is designed to revolutionize communication with customers, prospects, and business partners worldwide. From SMS to MMS, this application allows you to send messages and reach out to your customers effectively.

With features like single and bulk SMS/MMS, automation, templates, link tracking, and analytics, the SMS app for Salesforce helps companies connect with target customers effectively. It streamlines marketing campaigns, improves customer outreach, and reduces costs with tools like URL shortening.

SMS Magic: SMS Magic is a prominent messaging platform that has been created to improve communication and interaction with customers for companies of all sizes. It provides multi-channel communication via email, WhatsApp, and SMS, and it integrates seamlessly with Salesforce and other customer relationship management systems. SMS-Magic is a tool that assists organizations in driving meaningful interactions, streamlining outreach, and increasing customer happiness. Its features include automated processes, templates, campaign monitoring, and comprehensive analytics. It is the perfect tool for expanding personalized communication across sectors, and it is trusted every single day all around the world.

Mogli: Mogli is another example of the best SMS app for Salesforce. This robust application has been designed to simplify communication and drive engagement for organizations using Salesforce. Mogli allows seamless SMS automation in CRM, MMS integration, and so on. The application helps companies use its best features like bulk messaging, automation, surveys, drip campaigns, and so on. From education to healthcare, every sector can utilize this application to reach out to their customers. With user-friendly workflows and reliable customer support, Mogli is the trusted solution for personalized, scalable communication.

Salesforce SMS Apps Features

Multi-Channel Communication: The Salesforce SMS application should integrate with channels like SMS, WhatsApp, Email, Telegram, and so on. This ensures consistency in communication and eliminates the hassle of switching between tools.

Advanced Automated Drip Campaigns: An ideal Salesforce SMS app allows you to create fully automated, multi-step messaging campaigns tailored to specific customer journeys. You can personalize every message to deliver the right information at the right time, boosting engagement and conversions.

AI-Powered Chatbot Integration: Using intelligent chatbots that can deliver fast responses to questions from customers around the clock is a worthwhile strategy. This guarantees that service is provided without interruption, hence lowering the amount of labor given to human agents and preserving client happiness.

Customizable Message Templates: The best Salesforce SMS app provides customizable message templates and predesigned templates for companies. This feature allows you to insert important information in the pre-defined template and send it to the users.

Drip Campaigns: Drip Campaigns is also one of the most sought-after features in the Salesforce SMS app. This innovative feature allows you to send messages to large numbers of audiences via different channels.

Actionable Analytics Dashboard: The best SMS app for Salesforce should provide deep insights into your campaign performance. You can track delivery rates, responses, and click-throughs to refine your strategy and make data-driven decisions for better results.

Cost-Effective Communication: The app should be available with the lowest messaging cost in the market, SMS, and free inbound messages, offering significant cost savings. Businesses can reduce expenses by up to 75%, enabling affordable scalability.

Seamless Salesforce Integration: Direct integration with Salesforce allows teams to manage messaging within their CRM. This eliminates data silos and ensures a smoother workflow for enhanced productivity.

Smart Scheduling: The app should offer the flexibility to schedule messages to align with customer behavior and time zones. It lets you deliver campaigns when they are most likely to get noticed, optimizing engagement rates.

Benefits of the Best Salesforce SMS App

Boost Customer Engagement: Using a top-notch SMS app for Salesforce allows you to stay connected with your customers through timely as well as personalized messages. By connecting with them via different platforms, you can also enhance the engagement rates.

Higher Lead Conversion Rates: With the help of features like automatic follow-ups, scheduling, and reminders, you can maximize the potential for conversion.  

Improved Team Efficiency: A centralized communication platform channel helps streamline workflows effectively. It also allows the team members to focus on high-priority tasks without juggling multiple tools or applications.

Informed Decision-Making: AI-driven insights and analytics help businesses prioritize high-value leads and design effective communication strategies for better results.

Scalability for Every Business Size: The platform adapts to businesses of all scales, from startups to enterprises, ensuring growth without operational disruptions.

Enhanced Campaign Performance: Businesses are able to continually enhance their outreach strategies with the assistance of comprehensive analytics dashboards, which give their users actionable information.

Significant Cost Savings: With the help of the best Salesforce SMS app, you can drastically reduce messaging expenses and maintain a professional as well as scalable communication strategy. This is especially valuable for businesses running high-volume campaigns.

Global Reach Made Simple: With the help of SMS automation in CRM, companies can easily connect with customers globally. With the help of multichannel communication, the application simplifies reaching a global audience effectively.

Final Words

Many Salesforce SMS apps are available, but you need one that fits your business needs. Lead Manager Ninja is a top choice—affordable, functional, and easy to use, making it ideal for Salesforce users.

Its seamless integration and robust feature set help businesses enhance communication, improve customer experience, and boost overall efficiency. 

If you wish to know more about the application: Click here