-
What are the benefits of live web chat in Salesforce service cloud?
What are the benefits of live web chat in Salesforce service cloud?
-
1 Reply
-
Chat makes it easy for your agents to support customers. With Chat's supervisor tools, you can easily monitor your agents' activities, assist your agents in chats, and view data on your agents' chat sessions. This information applies only to Chat in Salesforce Classic.
Log In to reply.
Popular Salesforce Blogs
Visualforce Pages in Salesforce | The Developer Guide
Visualforce Page In Salesforce Visualforce Page is just like HTML, i.e, It is a tag-based markup language. It allows developers to build sophisticated, user-custom interfaces.…
Salesforce Security Model - Explained
Salesforce Security Model Salesforce Security Model Classification. Security in Salesforce is broadly classified in two sorts. They are System Level Security. Application Level Security. System…
What is Predictive Lead Scoring in 2023?
In today’s business world, understanding the customer in detail is a vital requirement for success. With the explosion of Big Data and Artificial Intelligence (AI),…
Popular Salesforce Videos
Career in Salesforce in 2022
In this video, Shrey is talking about starting your career in Salesforce. Here are the different career choices you have or different profiles that are…
Salesforce Pardot Basics - A Comprehensive Guide (2021)
In this short video, we will cover the basics of Salesforce Pardot Pardot by Salesforce is a demand generation and marketing management tool by Salesforce.…
Salesforce Training Videos - Discussion on Admin Concepts
A Salesforce Admin is a business leader, deeply knowledgeable about how their company operates, intertwined in making all departments successful through process automations, and thus,…
