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Activity › Forums › Salesforce® Discussions › What are cases and solution in Salesforce?

  • Udit

    Member
    February 3, 2020 at 2:32 PM

    Hey Pooja,

    Case in Salesforce can be defined as customer’s/user’s query, feedback or issue related to any particular topic and detailed description of issue or resolution of issue can be described as solution in Salesforce.

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  • Aditya

    Member
    February 3, 2020 at 2:33 PM

    Hi Pooja,

    A key feature of Solutions called Suggested Solutions can help to cut costs by reducing case resolution times and enabling self‐service for your customers via your Self‐Service Portal, Customer Portal, or Customer Community. In order to leverage Suggested Solutions, you must ensure that your organization can do so.

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