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Activity › Forums › Salesforce® Discussions › What is community cloud model in Salesforce?

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  • madhulika shah

    Member
    July 10, 2018 at 6:15 AM

    Community Cloud in Salesforce allows companies to create sites that connect customers, partners, and employees with correct information and experts and with each other.

  • Prachi

    Member
    September 12, 2018 at 5:20 AM

    Hi,

    A community cloud is a cloud service model that provides a cloud computing solution to a limited number of individuals or organizations that is governed, managed and secured commonly by all the participating organizations or a third party managed service provider.

     

    Thanks

  • Anurag algoworks

    Member
    September 12, 2018 at 1:56 PM

    Hi Chanchal,

    Salesforce Community Cloud is an online social platform that enables companies to connect customers, partners, and employees with each other and the data and records they need to get work done. This next-generation portal combines the real-time collaboration of Chatter with the ability to share any file, data, or record anywhere and on any mobile device.

    Community Cloud allows you to streamline key business processes and extend them across offices and departments, and outward to customers and partners. So everyone in your business ecosystem can service customers more effectively, close deals faster, and get work done in real time.

  • Parul

    Member
    September 12, 2018 at 1:59 PM

    Hi

    Community Cloud is a Salesforce platform that gives companies the tools to create branded online communities. These communities can be created for connecting with customers, external partners and employees.

    Customer communities can be used for support and feedback. For companies with B2B business, partner communities can be used for qualifying leads, tracking revenue and providing product information and training. And internal employee communities can be resources for HR and IT information, as well as a place for discussion and collaboration.

     

    Thanks.

  • shariq

    Member
    September 14, 2018 at 5:29 AM

    Hi,

    Community Cloud is a social platform from Salesforce.com that is designed to connect and facilitate communication among an organization's employees, partners and customers.

    Community Cloud employs Salesforce's Chatter social CRM platform for chat and screensharing, allowing users to exchange data and images in real time throughout an ongoing conversation. The platform supports customer relationship management (CRM) and provides channels for customers to find information and communicate with other customers. The console also includes a "Buy" button to enable e-commerce.

    Employees can use the platform for many types of workplace interactions, including troubleshooting, human resources management (HRM) and help desk communications as well as collaboration among geographically dispersed teams. Management can use it to communicate more efficiently with channel partners and other external parties.

    In a generic context, a community cloud is a multi-tenant infrastructure that enables collaboration among several organizations from a specific group with common computing concerns such as regulatory compliance, audit requirements or performance requirements.

    Hope this helps.

  • Avnish Yadav

    Member
    September 14, 2018 at 1:48 PM

    Hello,

    Community Cloud is an online social platform that enables companies to connect customers, partners, and employees with each other and the data and records they need to get work done. This next-generation portal combines the real-time collaboration of Chatter with the ability to share any file, data, or record anywhere and on any mobile device.

    You can use Communities to:

    • Drive more sales by connecting your employees with your distributors, resellers, and suppliers

    • Deliver world-class service by giving your customers one place to get answers

    • Manage social listening, content, engagement, and workflow all in one place

    Thanks.

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