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What are call center channels?
What are call center channels?
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1 Reply
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There are 4 type of channels in slaesforce to Set-up and maintain customer support Tools:-
- Email Channel
- Web and Social Channel
- Call Center Channel
- Web Chat Channel
Call Center Channel:-
Salesforce CRM Call Center seamlessly integrates Salesforce with third-party computer-telephony integration (CTI) systems. After a lightweight CTI adapter program has been installed on a Salesforce user's machine, the user can use the features of a CTI system through the Salesforce SoftPhone, a customizable call-control tool that appears in the footer of the Salesforce console or in sidebar of every Salesforce page.
The SoftPhone allows Salesforce users to: Make Call, Receive Call, Quickly view all Salesforce records which are related to call, etc.
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