Salesforce Desk.com is an all-in-one customer support application which is completely cloud based and which gives you the ability to buy services on per agent basis. It has the capabilities to allow you to manage multiple brands from a single setup, provide you a platform to share your products’ knowledge base and self-help documentation, a single cloud based platform to allow your customers to give you feedbacks, and to top it all, give you some pretty nifty analytics features to analyze everything.
Popular Salesforce Videos
Nikita drops by to share his invaluable experience of using popular 3rd party frameworks in Salesforce. http://media.blubrry.com/salesforceway/audio.xmcdn.com/group42/M05/25/57/wKgJ81rXk6XjaZIAAU_I_KtprFM998.m4a
This "How to become a Salesforce Administrator" video will help you understand who is a Salesforce Administrator and what are their roles and responsibilities. It…