Contents for this Salesforce Training Video:
1:05 - Index
1:31 - What is CRM ? (Customer Relationship Management)
2:17 - What is Salesforce CRM?
3:18 - Difference between Salesforce CRM and Legacy CRM
4:13 - Salesforce as SaaS, PaaS, and IaaS
5:06 - Salesforce Architectures i) Multi-Tenant Architecture ii) Metadata Architecture
7:03 - Services offered by Salesforce
8:23 - Organisations in Salesforce
9:35 - How to create a free account on salesforce?