Salesforce For Beginners – Introduction To Salesforce | Salesforce CRM Developement Tutorials

Contents for this Salesforce Training Video:

1:05 – Index

1:31 – What is CRM ? (Customer Relationship Management)

2:17 – What is Salesforce CRM?

3:18 – Difference between Salesforce CRM and Legacy CRM

4:13 – Salesforce as SaaS, PaaS, and IaaS

5:06 – Salesforce Architectures i) Multi-Tenant Architecture ii) Metadata Architecture

7:03 – Services offered by Salesforce

8:23 – Organisations in Salesforce

9:35 – How to create a free account on salesforce?