-
When I switch to Salesforce Lightning Experience I am unable to see Zultys softphone?
We have used Zultys openCTI softphone for making calls in Salesforce. But when I switch to the lightning experience I am unable to see Zultys softphone?
-
2 Replies
-
Hi saurabh,
Try to check again your "Call Center Definiton" XML file. I think It miss an attribute " reqSalesforceCompatibilityMode" which determnies where your softphone is visible. To display your softphone in the both mode, set the value "Classic_and_Lightning" to this attribute.
Thanks. -
I suggest you to use OPEN CTI unmanaged package from salesforce it is supported by Lightning and classic both.
Thanks.
Log In to reply.
Popular Salesforce Blogs
What are Pardot Forms? | All You Need to Know
Pardot is a powerful marketing automation tool that can help businesses streamline their lead generation and nurturing processes. One of the key features of Pardot…
Salesforce Connectivity Made Easy: A Deep Dive into Connection Tools
Salesforce, the world's leading customer relationship management (CRM) platform, has revolutionized how businesses manage customer interactions and drive growth. To fully harness the power of…
Benefits of Salesforce Pardot Services
Pardot services are one of the most well known and blasting frameworks for Salesforce. It is a Salesforce item and some portion of the Pardot.…
Popular Salesforce Videos
When to Code, Configuration, Code + Configuration in Salesforce
When to Code, Configuration, Code + Configuration in Salesforce by Nikunj Doshi, Salesforce Certified Technical Architect In this session: - Key Criteria in deciding the…
Powering Dynamic Gamification on Salesforce Communities With ScoreNotch
Gamifying your online community helps you drive highly-engaging user experiences. While you can host your community on Salesforce Experience Cloud, there are limitations with regard…
Add Sound Effects to Your Salesforce Org | Salesforce Tutorials | #SalesforceBolt
In this video you will learn to Use a Lightning Web Component to play a fun sound when a big deal closes. You can play…
