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Activity › Forums › Salesforce® Discussions › What is the use of Support Process in Salesforce?

  • Hariom Chaudhary

    Member
    September 13, 2019 at 9:31 AM

    Hi,

    Support Process is only for the "Status" pick list. The pick list values available in the status of a case record type determine a support process. It is only a business relevant feature as the status field is the most process-specific field on a case. The status field cannot be customised on a record type, it can only be customised in a support process.

  • Saddam

    Member
    September 13, 2019 at 10:22 AM

    A support process is the case status values assigned to a case record type. (chosen from the case status field values)

    A Business process is the stage values assigned to an opportunity record type. (chosen from the opportunity stage field values)

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