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What is the difference between queues and groups in Salesforce?
What is the difference between queues and groups in Salesforce?
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1 Reply
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Public Group is kind of team or group of related users, this will help to share the data. Queues are typically used when you want to assign a record to a bunch of users. ... Queue can be created for Custom objects and for Case, Lead and Knowledge Article Version. Public group created can be used across any objects
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