Activity Forums Salesforce® Discussions What is Knowledge base in Salesforce ?

  • What is Knowledge base in Salesforce ?

     Rajesh updated 7 months ago 3 Members · 3 Posts
  • kishan

    Member
    April 6, 2021 at 12:00 pm

    What is Knowledge base in Salesforce ?

  • Mansi Tyagi

    Member
    April 28, 2021 at 2:54 pm

    Salesforce Knowledge base is an effective knowledge management system that helps solve issues or answer questions of external customers as well as internal employees, by using articles.

  • Rajesh

    Member
    May 7, 2021 at 7:18 am

    Salesforce Knowledge base is an effective knowledge management system that helps solve issues or answer questions of external customers as well as internal employees, by using articles. In the same way, public knowledge base helps the guest users to find the related articles through the community sites.
    Read more at - https://help.salesforce.com/articleView?id=knowledge_whatis.htm&type=5

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