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Activity › Forums › Salesforce® Discussions › What is Inbound Message and Outbound Message in Salesforce?

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  • Saurabh

    Member
    May 22, 2017 at 2:54 PM

    Hi Suraj

    Basic Difference.

    Inbound Message

    Inbound is basically when some other tool hits your instance(wsdl) with a payload and you process it and acknowledge it. EG, if an incident gets created in a third party tool then an incident gets created in a service now . Here we accept the request and process it.

    Outbound Message

    When we hit any other tool then its outbound. EG exactly opposite to the above eg, when an incident gets created in Service now, a similar incident should get created on the other tool. Here we prepare the payload and hit the other tool's wsdl.

    Hope it may help

  • shariq

    Member
    July 20, 2017 at 12:05 PM

    Hi Suraj,

    Inbound Messages :-

    Inbound web services, such as the REST API, allow third party to interact with your instance data using web service requests.

    Outbound Message :-

    Outbound web services allow you to access remote endpoints and perform web service requests from a your instance.

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