Activity › Forums › Salesforce® Discussions › What is difference between Sales cloud and service cloud in Salesforce?

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  • Rajan

    Member
    January 8, 2018 at 2:54 pm

    Hi Ankit ,

    Sales cloud - sales cloud basically a sales module  in salesforce.com . It includes  a features of web to lead  to support online lead capture
    It includes lead ,Accounts ,contacts  etc (not a cases )

    Auto-response rules is used .

    Service cloud - service cloud basically a service module in salesforce.com .It includes a features a web to case and call center .
    Escalation rules ,Assignments rules is used in service cloud .
    It is designed to Allow you to support past ,current and future clients for Assistance with a product ,service billing etc

  • Jade

    Member
    November 21, 2018 at 1:11 pm

    Hi Ankit,

    Salesforce offers multiple flavors of Clouds for different kind of customer business needs. Sales and Service Clouds are offerings from Salesforce.

    Sales cloud can be used while dealing with Prospect, Account, Opportunities, Forecasting, Quotas, Big Deals and to implement standard sales cycle for business.

    Meanwhile, Service cloud deals with Cases, Entitlements, Milestones, Service console in order to facilitate  Service Representatives to operate services and follow the support process.

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