-
What is difference between Sales cloud and service cloud in Salesforce?
As I am new to Salesforce, doesn't know how to differentiate between them via example.
-
2 Replies
-
Hi Ankit ,
Sales cloud - sales cloud basically a sales module in salesforce.com . It includes a features of web to lead to support online lead capture
It includes lead ,Accounts ,contacts etc (not a cases )Auto-response rules is used .
Service cloud - service cloud basically a service module in salesforce.com .It includes a features a web to case and call center .
Escalation rules ,Assignments rules is used in service cloud .
It is designed to Allow you to support past ,current and future clients for Assistance with a product ,service billing etc -
Hi Ankit,
Salesforce offers multiple flavors of Clouds for different kind of customer business needs. Sales and Service Clouds are offerings from Salesforce.
Sales cloud can be used while dealing with Prospect, Account, Opportunities, Forecasting, Quotas, Big Deals and to implement standard sales cycle for business.
Meanwhile, Service cloud deals with Cases, Entitlements, Milestones, Service console in order to facilitate Service Representatives to operate services and follow the support process.
Log In to reply.
Popular Salesforce Blogs
Salesforce Standard APIs - All You Need to Know
Salesforce is becoming the #1 CRM tool and continually advancing with new features and functionalities that everyone wants to take benefit of eagerly. While working…
Sandboxes in Salesforce - All you Need to Know
Sandboxes Sandboxes are utilized to make different duplicates of the production organization. Different or a few duplicates of the organization can be created like one…
Salesforce Marketing Cloud Custom Profile and Preference Centre
Custom Profile & Subscription Centre Working 1. Why we need Custom Profile & Subscription center In SFMC we have seen Preference/Profile center either from Email…
Popular Salesforce Videos
Salesforce Document Automation
Salesforce recently announced the release of an Intelligent Document Automation tool aimed at allowing healthcare and life sciences companies to digitize document-management processes. The tool,…
Salesforce Lightning Tutorial | Salesforce Training | Lightning Training Video
This Salesforce Lightning Tutorial will explain the concept of lightning components along with the lightning component capabilities. Lightning includes the Lightning Component Framework and some…
Lesser Known VSCode Tips for Salesforce Developers
More Code, Less Work. Whether you are a beginner or an advanced developer, smart tips, and sharp tools can significantly improve your productivity. There are…